Terms of Service

Effective Date: May 1, 2026  |  Last Updated: May 1, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Dions ("Company," "we," "us," or "our"), the owner and operator of the website located at dionspizzafood.click (the "Website").

By visiting our Website, creating an account, placing an order, subscribing to any service, or otherwise engaging with us in any digital or physical capacity, you expressly agree to comply with and be bound by these Terms. This Agreement is effective as of the date you first access or use the Website.

These Terms apply to all visitors, users, customers, and any other persons who access or use our services. Your continued use of the Website following any updates or amendments to these Terms constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

If you are using this Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and by accepting these Terms, you are doing so on behalf of that entity.

2. Description of Services

Dions is a food service business operating in the United States, offering a range of food products including but not limited to pizza, appetizers, beverages, desserts, and related food items (collectively, the "Products"). Our services include:

• Online Ordering: Customers may browse our menu and place food orders through our Website for delivery or pickup, subject to availability and service area limitations.
• Menu Browsing: Users may view our current menu offerings, pricing, descriptions, and nutritional information (where available) through our Website.
• Account Creation: Registered users may create personal accounts to save preferences, track order history, and manage delivery information.
• Promotions and Offers: We may offer special deals, discount codes, loyalty rewards, or promotional pricing to eligible users from time to time.
• Customer Support: We provide customer support via email and phone to assist with inquiries, order issues, complaints, and general assistance.
• Catering Services: We may offer catering options for events and large group orders, subject to separate agreements and advance booking requirements.

We reserve the right to modify, suspend, or discontinue any service or feature at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

All food products are subject to availability. Menu items, prices, and ingredients may change without prior notice. Product images displayed on the Website are for illustrative purposes only and may not perfectly represent the actual product delivered.

3. Eligibility and User Accounts

3.1 Eligibility

To use our Website and services, you must be at least eighteen (18) years of age or the age of majority in your jurisdiction, whichever is greater. By using our Website, you represent and warrant that you meet this age requirement. We do not knowingly collect information from or market to individuals under the age of 13 in compliance with the Children's Online Privacy Protection Act (COPPA).

3.2 Account Registration

You may be required to create an account to access certain features of our Website. When registering, you agree to:

• Provide accurate, current, and complete information during the registration process.
• Maintain and promptly update your account information to keep it accurate and complete.
• Maintain the security and confidentiality of your account credentials, including your password.
• Accept full responsibility for all activities that occur under your account.
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account or any security breach.

We reserve the right to suspend or terminate your account at our sole discretion, without notice, for any reason, including but not limited to violation of these Terms.

4. User Obligations and Prohibited Activities

4.1 General Obligations

As a user of our Website and services, you agree to:

• Use the Website and services only for lawful purposes and in accordance with these Terms.
• Provide accurate, truthful, and complete information when placing orders or creating an account.
• Comply with all applicable local, state, and federal laws and regulations of the United States.
• Treat our staff, representatives, and other users with respect and dignity.
• Pay for all orders placed through the Website in full and in a timely manner.
• Be present or make appropriate arrangements for order delivery or pickup at the designated time.

4.2 Prohibited Activities

You are strictly prohibited from engaging in any of the following activities:

• Using the Website for any unlawful purpose or in violation of any local, state, federal, or international laws or regulations.
• Attempting to gain unauthorized access to any part of the Website, server systems, databases, or networks connected to the Website.
• Using automated tools, bots, scrapers, or other means to extract data from the Website without prior written consent.
• Posting or transmitting any content that is defamatory, obscene, offensive, harassing, threatening, or otherwise objectionable.
• Impersonating any person or entity, or misrepresenting your affiliation with a person or entity.
• Attempting to circumvent, disable, or interfere with security-related features of the Website.
• Submitting false, fraudulent, or misleading orders, payment information, or personal details.
• Using the Website to transmit spam, chain letters, or any other unsolicited communications.
• Engaging in any conduct that could damage, disable, overburden, or impair the Website or servers.
• Copying, reproducing, distributing, or creating derivative works based on our Website content without explicit written permission.
• Engaging in price manipulation, discount abuse, or exploiting errors in pricing displayed on the Website.
• Using another person's account credentials or payment information without authorization.
• Violating any third-party rights, including intellectual property rights, privacy rights, or contractual rights.

Any violation of these prohibited activities may result in immediate termination of your access to our Website and services, and we reserve the right to report such violations to appropriate law enforcement authorities.

5. Ordering, Payment Terms, and Refunds

5.1 Orders

All orders placed through our Website are subject to acceptance and availability. When you place an order, you are making an offer to purchase the selected items. We reserve the right to accept or decline any order at our sole discretion. Order confirmation does not constitute acceptance; acceptance occurs upon preparation of your order or explicit written or electronic confirmation.

Prices displayed on the Website are in United States Dollars (USD) and are subject to change without prior notice. Applicable taxes, delivery fees, and service charges will be added to your order total and displayed at checkout prior to payment submission.

5.2 Payment

We accept various forms of payment, including major credit cards, debit cards, and other payment methods as displayed on the Website at the time of checkout. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided.
• The payment information provided is accurate and complete.
• You authorize us to charge the applicable amounts to your designated payment method.

Payment processing is handled by third-party payment processors. We do not store your full credit card information on our servers. Any payment disputes with your financial institution are separate from your agreement with us, and you remain responsible for payment of all orders placed through your account.

5.3 Refunds and Cancellations

All sales are generally final once an order has been confirmed and preparation has commenced. Refund requests will be evaluated on a case-by-case basis. We may offer refunds or credits in the following circumstances:

• Incorrect items were delivered that differ materially from what was ordered.
• Food quality issues that are substantiated and reported within a reasonable timeframe.
• Orders that were not delivered within a reasonable period due to our error.

To request a refund or report an issue, please contact us at [email protected] within twenty-four (24) hours of receiving your order. Refunds, where approved, will be processed within five (5) to ten (10) business days to the original payment method.

6. Intellectual Property Rights

All content, materials, and information on the Website, including but not limited to text, graphics, logos, images, photographs, menu designs, brand identities, audio clips, video clips, data compilations, software, and the overall "look and feel" of the Website (collectively, "Content"), are owned by or licensed to Dions and are protected by applicable United States copyright, trademark, trade dress, and other intellectual property laws.

All trademarks, service marks, trade names, and logos displayed on the Website are proprietary to Dions or their respective owners. Nothing in these Terms grants you any right or license to use any trademark, logo, or trade name displayed on the Website without the prior written consent of the respective owner.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for personal, non-commercial purposes. This license does not include:

• Any resale or commercial use of the Website or its Content.
• Downloading or copying account information for the benefit of another party.
• Any use of data mining, robots, or similar data gathering and extraction tools.
• Any reproduction, duplication, copying, selling, or exploitation of the Website or Content.

Any unauthorized use of the Website's Content terminates the permission or license granted by us. We reserve all rights not expressly granted in these Terms.

If you believe that your intellectual property rights have been infringed upon by content on our Website, please contact us at [email protected] with a detailed description of the alleged infringement, and we will investigate your claim in accordance with applicable law, including the Digital Millennium Copyright Act (DMCA).

7. Disclaimers and "As-Is" Basis

THE WEBSITE AND ALL SERVICES, CONTENT, AND PRODUCTS PROVIDED BY DIONS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW.

WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT ON THE WEBSITE.
• WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE WEBSITE OR SERVER IS FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS.

We do not warrant that nutritional information, allergen information, or ingredient lists provided on the Website are complete or accurate. Customers with food allergies, dietary restrictions, or medical conditions are strongly encouraged to contact us directly before placing an order to discuss specific ingredient concerns.

Some jurisdictions do not allow the exclusion of implied warranties; therefore, some of the above exclusions may not apply to you. In such cases, our warranties will be limited to the maximum extent permitted by applicable law.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DIONS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or anticipated savings.
• Loss of data, goodwill, or business opportunities.
• Personal injury or property damage related to your use of our services.
• Unauthorized access to or alteration of your transmissions or data.
• Statements or conduct of any third party on the Website.
• Any other matter relating to the Website or services.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED THE GREATER OF: (A) ONE HUNDRED UNITED STATES DOLLARS ($100.00), OR (B) THE AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some states do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

9. Indemnification

You agree to defend, indemnify, hold harmless, and release Dions and its officers, directors, employees, agents, contractors, licensors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation.
• Your use or misuse of the Website or services.
• Your submission of inaccurate, false, or misleading information.
• Your infringement of any third-party intellectual property, privacy, or other rights.
• Any content you submit, post, or transmit through the Website.
• Any unauthorized use of your account or credentials.
• Your negligent or wrongful conduct in connection with these Terms.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. We will use reasonable efforts to notify you of any such claim or proceeding upon becoming aware of it.

10. Food Safety, Allergens, and Health Information

Dions takes food safety seriously and endeavors to comply with all applicable federal and state food safety regulations, including standards set by the U.S. Food and Drug Administration (FDA) and applicable state health department requirements.

However, you acknowledge and agree that:

• Our food preparation facilities may handle common allergens, including but not limited to wheat, gluten, dairy, eggs, nuts, peanuts, soy, fish, and shellfish.
• We cannot guarantee that any menu item is completely free from allergens due to shared preparation environments.
• Customers with known food allergies or dietary restrictions should contact us directly before ordering.
• Consuming raw or undercooked meat, poultry, seafood, or eggs may increase the risk of foodborne illness, especially for vulnerable populations.

By placing an order, you acknowledge awareness of these risks and agree that Dions shall not be liable for any adverse reactions, illness, or injury resulting from allergens or food safety issues that were not caused by our gross negligence or willful misconduct.

11. Third-Party Links and Services

The Website may contain links to third-party websites, services, or resources that are not owned or controlled by Dions. These links are provided for your convenience only and do not imply endorsement, sponsorship, or affiliation with such third parties. We have no control over the content, privacy policies, or practices of any third-party websites.

We strongly advise you to review the terms and privacy policies of any third-party websites you visit. Dions expressly disclaims all liability for any damages, losses, or claims arising from your use of or reliance on any third-party websites, content, or services.

Third-party delivery platforms, payment processors, or marketing services integrated into our Website operate under their own independent terms of service and privacy policies, and your use of such services is subject to their respective agreements.

12. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Dions primarily operates, without regard to conflict of law principles.

You agree that any legal action or proceeding arising out of or related to these Terms or your use of the Website shall be instituted exclusively in the federal or state courts of competent jurisdiction in the United States. You consent to the personal jurisdiction of such courts and waive any objection to the laying of venue in such courts.

Nothing in these Terms shall limit our right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of our intellectual property rights or other proprietary rights.

These Terms are subject to compliance with applicable United States federal law, including but not limited to the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. To the extent you are a California resident, certain additional rights may apply to you under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us informally to attempt to resolve the dispute. Please send a written description of your dispute to [email protected]. We will make good faith efforts to resolve the dispute within thirty (30) days of receiving your written notice. If the dispute cannot be resolved informally within this period, either party may proceed to formal dispute resolution as described below.

13.2 Binding Arbitration

EXCEPT FOR CLAIMS THAT MAY BE BROUGHT IN SMALL CLAIMS COURT, ANY DISPUTE, CONTROVERSY, OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, OR THE BREACH, TERMINATION, OR INVALIDITY THEREOF, SHALL BE FINALLY RESOLVED BY BINDING ARBITRATION IN ACCORDANCE WITH THE COMMERCIAL ARBITRATION RULES OF THE AMERICAN ARBITRATION ASSOCIATION (AAA) THEN IN EFFECT.

The arbitration shall be conducted by a single arbitrator selected in accordance with AAA rules. The arbitration proceeding shall be conducted in the English language. The arbitrator's award shall be final and binding upon both parties, and judgment on the award may be entered in any court of competent jurisdiction.

13.3 Class Action Waiver

YOU AND DIONS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

13.4 Exceptions

Notwithstanding the above, either party may seek emergency injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration.

14. Term and Termination

These Terms shall remain in full force and effect for as long as you use or access the Website or services. We reserve the right, in our sole and absolute discretion, to:

• Suspend or terminate your access to the Website or any part thereof, with or without notice, for any reason, including violation of these Terms.
• Modify, suspend, or discontinue any aspect of the Website or services at any time.
• Remove or disable any content, account, or functionality that we determine violates these Terms or is otherwise objectionable.

You may terminate your account and discontinue use of the Website at any time by contacting us at [email protected]. Upon termination, your right to use the Website and services will immediately cease.

All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

Termination of your access to the Website does not relieve you of any obligations to pay for orders already placed or any other outstanding financial obligations.

15. Changes to Terms

We reserve the right to update, amend, or modify these Terms at any time at our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and may, at our discretion, provide additional notice, such as by displaying a prominent notice on the Website or sending an email notification to registered users.

It is your responsibility to review these Terms periodically for any changes. Your continued use of the Website or services after any modification to these Terms constitutes your binding acceptance of the revised Terms. If you do not agree to the modified Terms, you must immediately discontinue your use of the Website and services.

No amendment or modification of these Terms by you shall be effective unless agreed to in writing and signed by an authorized representative of Dions.

16. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, share, and protect your personal information. By using our Website, you consent to the data practices described in our Privacy Policy. We encourage you to review our Privacy Policy available at dionspizzafood.click.

To the extent applicable, we comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), which grant California residents specific rights regarding their personal information, including the right to know, the right to delete, and the right to opt-out of the sale or sharing of personal information.

17. Force Majeure

Dions shall not be liable for any failure or delay in the performance of our obligations under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions or restrictions, war, terrorism, labor disputes, power outages, internet service interruptions, or supply chain disruptions.

In the event of a force majeure occurrence, we will make reasonable efforts to notify you of the situation and resume services as soon as practicable. Outstanding orders affected by force majeure events may be cancelled, and refunds will be evaluated on a case-by-case basis.

18. Severability

If any provision, clause, or portion of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable under any applicable law, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed severed and deleted from these Terms.

Any such invalidity, illegality, or unenforceability shall not affect the validity or enforceability of any other provisions of these Terms. The remaining provisions shall continue in full force and effect, and the Terms shall be construed as if the invalid, illegal, or unenforceable provision had never been included.

The parties acknowledge that if any limitation of liability or disclaimer of warranty is found to be unenforceable, the remaining disclaimers and limitations shall remain in full force and effect to the maximum extent permitted by applicable law.

19. Entire Agreement and Waiver

These Terms, together with our Privacy Policy and any additional terms and conditions that may apply to specific services or features, constitute the entire agreement between you and Dions with respect to your use of the Website and services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the subject matter herein.

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any provision of these Terms shall only be effective if made in writing and signed by an authorized representative of Dions. No waiver by either party of any breach or default shall be deemed a waiver of any subsequent breach or default of the same or any other provision.

20. Electronic Communications and Notices

By using our Website and services, you consent to receive communications from us electronically. We may communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You may opt out of receiving promotional communications from us by following the unsubscribe instructions included in such communications or by contacting us directly. However, you acknowledge that opting out of promotional communications does not opt you out of receiving transactional or service-related communications from us.

21. Contact Information

If you have any questions, concerns, feedback, or complaints regarding these Terms of Service, or if you wish to contact us for any reason related to your use of our Website or services, please reach out to us using the following contact information:

We strive to respond to all inquiries within two (2) to three (3) business days. For urgent matters related to food safety or health concerns, please contact your local health authority or emergency services as appropriate in addition to notifying us.