Privacy Policy

Effective Date: May 1, 2026  |  Last Updated: May 1, 2026

1. Introduction and Scope

Welcome to Dion's Pizza. We are committed to protecting your privacy and handling your personal information with transparency, integrity, and respect. This Privacy Policy applies to all users of our website located at dionspizzafood.click, as well as any related online and offline services, applications, and interactions you have with Dion's Pizza.

As a food service business operating in the United States, we comply with applicable federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the CAN-SPAM Act, and other applicable consumer protection regulations at the federal and state level.

This policy covers:

• The types of personal information we collect from you
• How we use and process that information
• When and with whom we share your information
• How we protect your information
• Your rights regarding your personal data
• How to contact us with privacy-related questions or concerns

If you do not agree with this Privacy Policy, please discontinue use of our website and services immediately. If you have any questions before proceeding, please contact us at [email protected].

2. Information We Collect

We collect various categories of personal information depending on how you interact with us. Below is a detailed description of the types of data we may collect.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, or contact us, we may collect the following personal identification information:

• Full Name: Your first and last name
• Email Address: Used for order confirmations, account management, and marketing communications
• Phone Number: Used for order updates, delivery coordination, and customer service
• Mailing and Delivery Address: Required to process and deliver food orders
• Date of Birth: May be collected for age verification and promotional purposes
• Username and Password: Created during account registration for secure access

2.2 Payment and Financial Information

When you make a purchase through our website, we collect payment-related information necessary to process your transaction. This may include:

• Credit or debit card details (processed securely through our payment processor)
• Billing address
• Transaction history and order details

Please note: We do not store full credit card numbers on our servers. All payment card data is processed through PCI-DSS compliant third-party payment processors.

2.3 Order and Transaction Information

Every time you place an order through dionspizzafood.click, we collect information about the transaction, including:

• Items ordered and customizations
• Order date, time, and frequency
• Special instructions and preferences
• Delivery or pickup preferences
• Order history and loyalty program activity

2.4 Usage and Behavioral Data

We automatically collect certain information about how you access and interact with our website. This includes:

• Pages visited and time spent on each page
• Clicks, scrolls, and navigation paths
• Search queries entered on our website
• Products viewed, added to cart, or abandoned
• Referring website or source that directed you to our site
• Date and time of your visit

2.5 Device and Technical Information

We collect technical information about the devices you use to access our website, including:

• IP address
• Browser type and version
• Operating system and platform
• Device type (desktop, mobile, tablet)
• Screen resolution
• Unique device identifiers
• Mobile network information
• Geographic location data (approximate, based on IP address)

2.6 Cookie and Tracking Data

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior. Please see Section 8 of this policy for detailed information about our use of cookies and how you can manage your preferences.

2.7 Communications and Feedback

When you contact us for customer service, submit reviews, respond to surveys, or communicate with us via email or social media, we collect:

• The content of your messages and correspondence
• Customer service interactions and support tickets
• Reviews, ratings, and feedback you provide
• Survey responses

2.8 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Social media platforms (if you connect your account or interact with our social pages)
• Third-party delivery and ordering platforms
• Marketing and analytics partners
• Publicly available sources

3. How We Use Your Information

We use the personal information we collect for various legitimate business purposes. Below is a comprehensive explanation of how your data is used.

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders
• Managing your account and providing access to our website features
• Coordinating delivery or pickup of your orders
• Sending order confirmations, receipts, and status updates
• Responding to your inquiries, complaints, and support requests
• Managing loyalty and rewards programs

3.2 Improving Our Services and Website

• Analyzing how users interact with our website to improve navigation and user experience
• Identifying and fixing technical issues or errors
• Developing new menu items, features, and services based on customer preferences
• Conducting internal research and quality assurance

3.3 Marketing and Promotional Communications

With your consent (where required by law), we may use your information to:

• Send promotional emails about special offers, discounts, new menu items, and events
• Deliver personalized content and recommendations based on your preferences and order history
• Run targeted advertising campaigns through third-party platforms
• Send loyalty program updates and rewards notifications
• Conduct sweepstakes, contests, and promotional activities

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us at [email protected].

3.4 Security and Fraud Prevention

• Detecting, investigating, and preventing fraudulent transactions and unauthorized access
• Monitoring for suspicious activity and security threats
• Verifying your identity and authenticating account access
• Protecting the rights and safety of our customers, employees, and the public

3.5 Legal and Compliance Purposes

• Complying with applicable laws, regulations, and legal processes
• Responding to lawful requests from government authorities and law enforcement
• Enforcing our Terms of Service and other agreements
• Resolving disputes and protecting our legal rights

3.6 Analytics and Business Intelligence

• Performing statistical analysis on ordering patterns and website usage
• Measuring the effectiveness of our marketing campaigns
• Generating aggregate, anonymized reports for internal business planning

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our business. These include:

All service providers are contractually required to use your information only as directed by us and in accordance with applicable privacy laws.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request
• Protect and defend the rights or property of Dion's Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Protect against legal liability

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, or similar business transaction, your personal information may be transferred to the acquiring or successor entity. We will notify you via email or a prominent notice on our website before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with third parties when you have given us explicit consent to do so, such as when participating in joint promotions or partner programs.

4.5 Aggregated and De-Identified Data

We may share aggregated or anonymized data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

5. Data Security

Protecting your personal information is a top priority at Dion's Pizza. We implement a variety of technical, administrative, and physical security measures to safeguard your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) technology.
• Firewalls and Intrusion Detection: We use advanced firewall protection and intrusion detection systems to monitor and block unauthorized access.
• Secure Payment Processing: Payment information is handled by PCI-DSS compliant payment processors and is never stored in plain text on our systems.
• Data Encryption at Rest: Sensitive data stored in our databases is encrypted using industry-standard encryption protocols.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis.

5.2 Administrative and Organizational Measures

• Regular employee training on data privacy and security best practices
• Internal data protection policies and procedures
• Vendor due diligence and data processing agreements with third-party partners
• Periodic security audits and vulnerability assessments

5.3 Limitations

While we take all reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. In the event of a data breach that affects your rights and freedoms, we will notify you in accordance with applicable law.

6. Your Privacy Rights

Depending on your location within the United States, you may have various rights regarding your personal information. We are committed to honoring these rights in compliance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

6.2 General Privacy Rights (All U.S. Users)

Regardless of your state of residence, we offer the following rights to all users:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request that we correct inaccurate or incomplete personal information.
• Right to Deletion: Request that we delete your personal information, subject to certain legal and operational exceptions.
• Right to Data Portability: Request that we provide your personal information in a structured, commonly used, and machine-readable format.
• Right to Opt-Out of Marketing: Opt out of receiving marketing communications from us at any time.
• Right to Withdraw Consent: Where we process your data based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us through one of the following methods:

• Email: [email protected]
• Website: dionspizzafood.click

We will respond to verifiable requests within 45 days of receipt. In complex or numerous cases, we may extend our response time by an additional 45 days, in which case we will notify you of the extension within the initial 45-day period. We will need to verify your identity before processing your request to protect the security of your information.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention and disposal procedures.

8. Cookie Policy Summary

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising. This section provides a brief overview of our cookie use.

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device and remember certain information about your visit, such as your preferences and shopping cart contents.

8.2 Types of Cookies We Use

• Essential/Strictly Necessary Cookies: These cookies are required for the website to function properly. They enable basic functions such as page navigation, secure login, and shopping cart management. These cannot be disabled.
• Performance/Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and whether users receive error messages. We use this data to improve our website performance.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your preferred language or location) and provide enhanced, personalized features.
• Targeting/Advertising Cookies: These cookies are used to deliver advertisements relevant to your interests. They also help us measure the effectiveness of our marketing campaigns.
• Social Media Cookies: These cookies are set by social media services that we have added to our website to enable you to share content with your networks.

8.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings or through our cookie consent tool available on our website. Please note that disabling certain cookies may affect the functionality of our website. Most web browsers allow you to:

• View cookies stored on your device
• Allow, block, or delete cookies
• Set preferences for specific websites

For more detailed information about the specific cookies we use and how to manage them, please refer to our full Cookie Policy available on our website at dionspizzafood.click.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13 without verifiable parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA).

We do not direct our services to minors, and we do not knowingly collect personal information from anyone under the age of 18. If you are under 18 years of age, please do not use our website or provide any personal information to us.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take steps to remove such information from our records and, where applicable, terminate any associated account as promptly as possible.

We do not knowingly sell the personal information of minors under 16 years of age without affirmative authorization, in compliance with California's CCPA/CPRA provisions regarding minors.

10. International Data Transfers

Dion's Pizza is based in the United States, and our primary data processing activities occur within the United States. However, some of our third-party service providers may be located in or may process data in countries outside the United States.

If your personal information is transferred to and processed in countries outside the United States, we take appropriate measures to ensure that such transfers comply with applicable data protection laws and that your information remains adequately protected. These measures may include:

• Entering into data processing agreements with our service providers that include appropriate data protection safeguards
• Ensuring that service providers in other countries maintain security and privacy practices consistent with this Privacy Policy
• Transferring data only to countries or organizations that provide an adequate level of data protection

By using our website and services from outside the United States, you acknowledge and consent to the transfer and processing of your information in the United States, where data protection laws may differ from those in your country of residence.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or practices.

We encourage you to review the privacy policy of every website you visit, especially if you navigate to a third-party website from our platform. This Privacy Policy applies only to information collected through our website, dionspizzafood.click.

12. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, our website does not respond to DNT signals because there is no universally accepted standard for how DNT signals should be interpreted. However, you can use the cookie management options described in Section 8 to limit tracking on our website.

We will continue to monitor developments in DNT technology and standards and update our practices as appropriate.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, technology, legal requirements, or for other operational reasons. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at dionspizzafood.click
• Send an email notification to registered users (for significant changes)
• Display a prominent notice on our website homepage

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Filing Complaints with Regulatory Authorities

If you are concerned about how we handle your personal information, we encourage you to contact us first so that we can address your concerns directly. However, you also have the right to file a complaint with the relevant data protection or consumer protection authority.

14.1 Federal Trade Commission (FTC)

If you believe your privacy rights have been violated under federal consumer protection law, you may contact the Federal Trade Commission (FTC):

• Website: www.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

14.2 California Privacy Protection Agency (CPPA)

If you are a California resident and believe your rights under the CCPA/CPRA have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

14.3 State Attorney General Offices

You may also file a complaint with the Attorney General's office in your state of residence. Many state attorneys general have consumer protection divisions that handle privacy-related complaints. Visit your state government website for contact information specific to your state.

15. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please do not hesitate to contact us. We take all privacy inquiries seriously and will respond in a timely and thorough manner.

When contacting us regarding a privacy request, please include the following information to help us process your request efficiently:

• Your full name and contact information
• A clear description of your request or concern
• Any relevant account information (e.g., email address associated with your account)

We will acknowledge receipt of your request within 10 business days and aim to provide a full response within 45 calendar days, as required by applicable law.